Pensions Ombudsman tells Zurich to compensate client for delayed rebates.
FSA says most firms “were more focussed on their own commercial success rather than the welfare of the customers”.
Scottish Provident says case highlights “an industry-wide issue around customer understanding of certain protection policies”.
Ombudsman says it does not “recognise or agree” with accusations that it segregates firms for “particular treatment”.
Chief executive says those blaming advisers do not understand the way risk changed post-crisis.
The shredding of Fred Goodwin’s knighthood makes me think - why shop there? Shouldn’t he have his academic qualifications stripped too?Read more
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