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Administration failings push pension complaints up 10%
The number of pension complaints made to the Pensions Advisory Service (TPAS) increased by 10 per cent over the last year, largely due to poor administration by providers.
There was also a rise in enquiries from people with money worries who were seeking information on whether they could access their pension funds to improve their financial situation.
In addition, changes to state pension ages and qualifying rules from 2010 were also increasingly the subject of enquiries, as well as the changes to voluntary national insurance contribution rates and the extended right to pay these from April 2009.
Broken down, TPAS said that 44 per cent of calls were about state pension provision, 25 per cent were questions about occupational schemes and 13 per cent were about individual pensions.
The rest raised general pension issues, however, 27 per cent of all written enquiries were about the state pension.
TPAS said that it managed to resolve 92 per cent of all complaints in dispute cases, compared with 93 per cent last year.
