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Drawing up fronts

By Hal Austin | Published Jul 31, 2008 | comments

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A new front has been opened on the treating customers fairly front - that of where does the financial adviser’s responsibility ends and the providers’ and administrators’ begin?

It is not exactly new, in that there has long been a call for greater provider responsibility over the lifecycle of a long-term product, but now this is linked to customer agreed remuneration it looks as if the issue is emerging as a serious issue before the December deadline for the TCF consultation document.

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