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From Adviser Guide:

Q: What can I do if my performance is affected?

All awarding bodies will have to have policies in place to deal with these types of event.

By Emma Ann Hughes | Published Jan 11, 2012 | comments

They can be split into two types – those before the exam and those during the exam itself.

If you are ill or recovering or have lost a family member, do let the exam board know – they may be able to give you an allowance, according to Lucy Courtenay, qualifications director of the Institute of Financial Planning.

It is obviously better to let them know ahead of the exam and definitely don’t wait until the results come out.

They may want to see evidence such as a medical certificate.

Ms Courtenay said you may be allowed to defer the exam sitting until you feel better.

If you have a condition such as dyslexia, you may be given additional time or if you are visually impaired, a large print exam paper.

If you are unable to write, the exam board may provide a scribe or allow you to record your answers.

Ms Courtenay said: “Exams can be held in your home, hospital or even prisons.”

Other things that can go wrong on the day include computer failure, fire alarms or line dancing in room upstairs.

Ms Courtenay said usually the awarding body will be aware of this disruption but it may still be worth writing to them as soon after the exam as possible.

On the day, Ms Courtenay said extra time could be given or afterwards additional marks may be awarded as compensation for the disruption.

However it is unlikely that you will be given any allowance for arriving late even if it is not your fault so make sure you know where you are going so allow time for parking or getting to the centre from the station.

Chartered Insurance Institute examination candidates are advised to contact the CII and provide full details of what has affected their exam performance. Acceptable issues are detailed at http://www.cii.co.uk/pages/about/specialconsideration.aspx.

This web page outlines the CII’s service to determine if any special considerations may be applied to an individual’s result.

In terms of the overall situation for CII candidates, the FSA has issued some guidance for advisers who may wish to apply for a waiver in meeting this deadline – please visit the FSA website and refer to the Policy Statement 10/18 - http://www.fsa.gov.uk/pubs/policy/ps10_18.pdf - for further information on this.

Exam bodies have no authority to provide a waiver if advisers have to meet a certain standard to advise on a particular topic – only the FSA can do this.

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