We use cookies to improve site performance and enhance your user experience. If you'd like to disable cookies on this device, please see our cookie management page.
If you close this message or continue to use this site, you consent to our use of cookies on this devise in accordance with our cookie policy, unless you disable them.

In association with

Home > Opinion > FTAdviser Blog > Melanie Tringham's blogs


Towry judgement: a case for good PR?

Case provides timely reminder that many IFAs have good client relationships and offer a reliable service.

By Melanie Tringham | Published Feb 23, 2012 | comments

In all the drama surrounding the Towry judgement, and the fact that the judge, Dame Laura Cox came down in favour of the former Edward Jones advisers, there has been a refreshing angle to it.

It is often difficult persuading the general public to set up a relationship with a financial adviser, in the view that few of them understand what they really do and what benefits they can glean.

However, in her judgement, Dame Laura outlined her perception of the relationship the Edward Jones advisers had with their clients, which would make any intermediary proud.

She noted that: “the identity of their financial adviser and the trust and loyalty towards someone with whom they had a close, personal and professional relationship was of paramount importance to many Edward Jones clients.”

Perhaps this is one of the most important messages to get across. As the FSA keeps beating up the small IFA firms, and highlighting how poorly some of them behave, it is worth remembering that many do have good relationships with their clients, offer a reliable service and genuinely care about doing the best by them.

Maybe the FSA should take this on board, as the beleagured IFA sector tries to find a way to survive, and ensure many people, of varying assets, have access to financial advice.


Our Columnists

Hal Austin

Hal is editor of Financial Adviser and has been for more than a decade. He has previously worked on a number of local and national publications.

Emma Ann Hughes

Emma is editor of FTAdviser and has previously worked for Investment Adviser, Financial Adviser and edited Mortgage Adviser.

Dan Jones

Dan is editor of Investment Adviser and has been a financial journalist for the past nine years. Most recently news editor of a retail fund management publication, he is a previous recipient of the Investment Association's Trade Journalist of the Year award.

Jon Cudby

Jon is editor of Money Management and has 12 years' experience covering retail personal finance. In 2005, Jon was launch editor of FTAdviser and most recently he was head of online content for Incisive Media's financial services titles.

Tony Hazell

Tony is a freelance financial journalist, having been editor of Money Mail at the Daily Mail for a number of years. He has been writing a column in Financial Adviser since 2005.

John Lappin

John is a weekly contributor to Investment Adviser with 15 years’ experience in financial journalism and 10 years writing on the IFA sector. He was formerly editor of an IFA trade magazine.

Most Popular
More on FTAdviser