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From Adviser Guide: Short-term finance

Q: Is the bridging loan borrower protected by law?

Often borrowers are protected by the Consumer Credit Act.

By Emma Ann Hughes | Published Jun 28, 2012 | comments

Borrowers whose loans are regulated by the FSA or the CCA will have the benefit of the additional protection afforded to these loans over and above any common law or other consumer protection legislation.

Furthermore, Paul Aitken, chief executive of Borro, said if the client is not satisfied with the service given, the client has the right to complain to the Financial Ombudsman Service.

Mr Aitken said: “There is a written complaint handling procedure that they can use to resolve such matters, which is available on request.

“If they are still not satisfied after following the complaint handling procedures, they can ask the ombudsman to review the complaint.”

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