MetLife Group Life changes
Type: Group life cover
Description: MetLife has expanded its Group Life protection product with the introduction of a bereavement and probate service as part of changes to its employee benefits business.
The services for the product, which was relaunched in March, provide support for employees and their families affected who are by death.
A telephone helpline offers legal and financial guidance, including help with the issues of probate, grants of representation and family disputes following bereavement. There is also an unlimited 24-hour bereavement telephone counselling service.
Additional product launches are planned in 2013 with MetLife focusing on developing customer service and distribution to enhance relationships with IFAs and employee benefit consultants.
Conditions: The services are free to use for policyholders and Group Life schemes members and their families.
Verdict: Mark Dennison, director for Essex-based LightBlue UK, said: “There is a limited number of providers in the group market and so any new developments are generally to be welcomed.
“With the onset of the National Employment Savings Trust employers are focusing more on their benefits packages than ever before and employees expect a wider range of benefits to be made available.
“Companies will look at cost primarily, but more often they will also consider any additional benefits that they can also promote to their employees.”