In April 2013 the Financial Conduct Authority is expected to take over the supervision of all conduct-related matters in FSA authorised firms. The FCA has been given a mandate from both the government and the public to take a much more proactive approach to consumer outcomes. Through a combination of new powers and objectives and the continuation of the FSA’s “credible deterrence” approach to enforcement, the FCA hopes to change the way firms operate to ensure that customers are not left disgruntled and out of pocket.
