RegulationJul 23 2014

Barrister promoted to replace Ceeney as chief ombudsman

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Caroline Wayman has been promoted to chief ombudsman and chief executive of the Financial Ombudsman Service.

Ms Wayman is currently the principal ombudsman and legal director, having been with the Fos since 2000. She previously worked in the insurance sector and is a barrister by training.

Tony Boorman has been acting as interim chief executive and chief ombudsman since Natalie Ceeney stepped down in November 2013 after four years in the post.

Sir Nicholas Montagu, Fos chairman, said: “Caroline defines everything that is best about the ombudsman – and she will bring freshness, bold thinking and vigorous action to our plans for the future. As chief ombudsman she will ensure the service stays relevant and attuned to the needs of our customers – consumers and businesses.

“The board and I congratulate her on her appointment and look forward to working with her, as we take the ombudsman service into the next decade.”

Ms Wayman, said: “The ombudsman has evolved beyond recognition since I first joined over a decade ago. It will change just as much again in the future, to reflect the changing world around us.

“So I’m delighted and proud to be given the opportunity to build on the very best of what the ombudsman has always been about – and lead the service into our crucial next phase.”