The Skipton has recently announced a charter where it refers to keeping to a certain standard of service with intermediaries
One of the points raised was that they would allow pipeline business five days to submit everything required. I think this step is in the right direction as most lenders pull the plug on rates giving either very little or no notice whatsoever. This means that you end up duplicating research and reports for some clients. Would it not make sense for all lenders to follow a route similar to occupational transfers where the illustration is valid for a certain timeframe which means adviser, client and lender all know what is expected?
I understand that this would need a huge amount of input from lenders owing to the need to allocate funding for specific deals but considering MMR introduced the need to complete more paperwork than ever before surely this would be a valuable addition?
Ashley France
ARK Financial Planning
Stalybridge, Cheshire
