Five-star providers: Pink Home Loans in seventh year outperforming its peers
Pink Home Loans has marked its seventh year at the top and a decade as a five-star mortgage provider.
In second place was BM Solutions, which for three years has narrowly missed out on the top slot by a tiny margin. This year’s awards also mark a decade in which the lender has featured in the five-star awards category.
New entrants More2Life, part of Key Retirement Solutions, and Virgin Money managed to secure the top rating despite being newcomers to the awards.
Aviva’s improvement was also commendable – last year it was a three-star winner.
Last year’s new entrant to this category, NatWest Intermediary Solutions, showed its move to excellence at the time was no fluke, as the provider is once again in the top category.
Other five-star winners, Nationwide, Halifax, The Mortgage Works and Just Retirement are all regular top performers who have featured in the top category for at least five years.
Four-star providers: Stonehaven still on a roll
The four-star category is made up of eight winners, including two promotions and one relegation. Stonehaven marked its second year in the service awards – having parachuted straight in last year as a runner-up in this category – with the top ranking, followed by Principality Building Society, which also made runner-up last year and has been a four-star provider for the past eight years.
RBS Intermediary was a new entrant, as was LV=, while Aldermore will be disappointed to have shed a star after being a five-star provider for the previous two years.
Skipton Building Society (which was a five-star winner until last year), Hodge Lifetime and Coventry Building Society all kept their four-star ratings, while Coventry marked its eighth year and Hodge its third year as four-star providers.
Three-star providers: Bank of Scotland turnaround
Nottingham Building Society joins six other mortgage providers in the three-star category after having been a four-star provider the previous two years.
Nottingham came top, with Scottish Widows, a four-star winner until last year, as runner-up.
Bank of Scotland will be pleased to have jumped two categories from one star while Paragon also moved up, having scored two stars last year. Precise scores average as a new entrant to the awards.
All Types of Mortgages (AToM) marks its second year in the category, with Northern Rock also a non-mover.
Two-star providers: Relegated Kensington on top
There are seven lenders making it into the four-star category this year, the same as last year, but the figures hide some dramatic demotions.
Kensington came top of the two-star category this year for poor service, having lost its three-star rating this year. It was near the top of its three star rating in 2013; it has struggled to achieve good service with two years of two stars and one year of one star.
