Natwest Intermediary Solutions will from tomorrow begin emailing mortgage offers to brokers for all residential and buy-to-let purchase mortgages and remortgages.
This will mean brokers get the offers two to three days earlier than they currently do, speeding up service times for customers, according to a statement from the lender.
It noted customers and solicitors will still receive their copies of an offer through the post.
Service development manager Sarah Taylor said the lender has focused on delivering a programme of incremental enhancements to the proposition over the last two or three years.
“Earlier this year we introduced Day 1 valuations to add to the online Mortgage Application Tracker tool we launched in the autumn.
“Emailing of customer mortgage offers has been something that we know intermediaries have been keen to have, so I am delighted that we are now able to provide them with this service.”
Ishaan Malhi, co-founder of online mortgage adviser Trussle, commented: “To see the emailing of a physical document as ‘innovation’ in 2016, goes some way to show how far behind some banks still are.
“That said, as intermediaries, it should be our duty to keep them informed on how we and our customers prefer to communicate, so to keep pace with innovation and not let this happen again.”
peter.walker@ft.com
