| Latest Post |
Advertising
The updates include automatic case updates by text messaging and email for advisers and clients.
Advisers will also have greater clarity around the application credit check with on screen wording explaining the mortgage decision as well as improved on screen guidance and validation.
The non-mandatory and non-relevant fields have also been removed ensuring advisers spend time on capturing the most relevant information.
David Finlay, intermediary business director for Woolwich, said: "We are creating a culture of continuous improvement to our mortgage system.
"We receive feedback from intermediaries through the internet, through quarterly survey work with 300 advisers, and through regular input and feedback from adviser facing sales teams. That feedback is essential to our work updating and enhancing the Max system.
"Our new automatic updates are a great example of how we are improving the system. Advisers and their clients can choose to receive real time automatic updates by text message or email at five key points in the mortgage process.
"These new automatic updates enable the adviser and the client to know exactly where they are in the application process, giving advisers an edge."