Home Buyer system to keep eye on senior's TCF

Home Buyer Systems has launched a monitoring system for senior management to control treating customers fairly within their businesses.

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The system covers the areas where a business need to prove it has delivered TCF before, during and after a mortgage sale.

It consists of an automated diary system that prompts the managers what actions must be taken and flags up any that have not been carried out.

The system also generates letters and reports providing management information managers can use to prove TCF has been embedded.

These include automated risk warnings by text or email, reports on any diary items that intermediaries have missed and complaint tracking.

Richard Angliss, managing director of Home Buyer Systems, said: "The industry now has only six months until the final TCF deadline.

"With many adviser businesses fighting for survival in the current market, it may be tempting to let TCF compliance take a back seat.

"However this would be unwise. Instead, it is time for all authorised mortgage businesses to review their systems to see if they are consistently delivering a high standard of TCF.

"Almost without fail, whenever the FSA proceeds with enforcement it cites breaches of its third principle for business, which states that firms must take reasonable care to organise and control their affairs responsibly and effectively, with adequate risk management systems.

"Despite this, many mortgage firms and networks still have no automated, failsafe systems to deliver adherence to the FSA's principles."

Brian Rossiter, managing director of Ellesmere Port-based advisers Armchair Mortgages, said: "This could appeal but it would depend on the size of the business and the existing processes and time scales there are in place. If time is saved then cost is saved and that could be of benefit."

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