Adviser lashes out at Abbey Life over service levels

FTAdviser latest:Abbey Life under fire over "farcical" service

Story by: Gareth Shaw, FTAdviser

An adviser has branded his treatment by life assurance and pensions specialist Abbey Life as "farcical" after the company took almost two months to supply details of retirement benefits for his client.

  • Time published: 14:29
  • Date published: 16.06.2009
  • Published in: Pensions

Clients fail to prepare for retirement: IFAs

Financial advisers are not convinced their clients' retirement planning is on course, according to a Prudential poll.

  • Date published: 11.06.2009

Pada considers offering gilt fund for personal accounts

Authority investigates investment options for nationwide scheme scheduled to come into force in 2012

  • Date published: 01.06.2009

More faulty pensions transfers to come: IFA

Further pension transfer transgressions similar to those that saw AWD Chase de Vere hit with a record £1.12m fine are likely to emerge at other IFA firms, according to a prominent IFA.

  • Date published: 28.05.2009

Pensions complaints fall by almost 10%

The total number of pensions-related complaints the Financial Ombudsman Service (Fos) received during the last financial year declined by 9 per cent – largely as a result of Serps complaints falling by a third.

  • Date published: 27.05.2009

Fed bill of health proves UK commitment: MetLife

MetLife has reconfirmed its commitment to the UK declaring US stress-tests it has undergone prove it will not have to beat a hasty retreat like competitor The Hartford.

  • Date published: 21.05.2009

New approaches to pension investments called for

Dr Ros Altmann has claimed the whole UK pension system has been a giant bet on the stock market, with new approaches to pension planning and investing now required.

  • Date published: 20.05.2009

Standard Life repricing bungle hits 6,800 customers

Standard Life has written to almost 7,000 policyholders of unit-linked pension plans, after they were sent incorrect statements for seven years.

  • Date published: 18.05.2009

Pension complaints rise 10 per cent

Complaints about personal and occupational pension policies climbed to nearly 8,000 in the year to the end of March, due to poor service by providers.

  • Date published: 18.05.2009

Friends calls for Australian life cover model

Greater incentives are now needed from the government to encourage people to plan for their retirement years and save appropriately following pensions reforms included in the Budget, according to Friends Provident.

  • Date published: 13.05.2009

Supplements

The sooner the better

The concoction of longevity, the A-Day simplification and the pending personal accounts all adds to the retirement planning melting pot.

  • Time published: 00:01
  • Date published: 28.05.2009

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Features

Three years after 2006 nothing we have now is any simpler than before

Martin Tilley, business development manager for Dentons Pension Management, speaks to Girlie Garduce about the changing face of pensions and how proof is in the pudding when it comes to treating customers fairly.

  • Time published: 00:01
  • Date published: 14.05.2009

Features

If it was easy it wouldn't be interesting

Letter of the Week

  • Time published: 00:01
  • Date published: 14.05.2009

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