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FTAdviser.com Help Page

Who should I contact if I have any questions or complaints?

We welcome comments from our users and are happy to help with any technical queries. Please contact us in the first instance at:

ft@subscription.co.uk or by telephone on 0845 456 1516, or by post to The Editor, FTAdviser, Financial Times Limited, One Southwark Bridge, London SE1 9HL.

Frequently asked questions

We set out below some information that we think you might find useful regarding the services of FTAdviser.com. If you have any questions regarding the information in these FAQs please email us at ft@subscription.co.uk

What are the benefits of purchasing a subscription to FTAdviser?

FTAdviser.com is an all encompassing website dedicated to the financial intermediary market. The amount of content that you can view on FTAdviser depends on what type of user you are, see for details. In summary: if you are an unregistered or registered user, you can view a limited number of articles a month; if you are an unregistered user, you can view up to 12 articles every 28 days, if you are a registered user, you can view up to 25 articles every 28 days. If you have a subscription you can view all of our articles.

From time to time we may invite specific groups of users to access certain sections of the FT Websites which may be the same as or different to the access given under the subscription.

Does FTAdviser offer any other subscription products or services?

We may offer other products and services from time to time. Currently, users who take out a subscription to FTAdviser (depending on where you live) can also choose to take out a subscription for Money Management magazine at a heavily discounted rate.

How much do subscriptions cost?

A subscription to FTAdviser.com is just £89+vat if bought by Direct Debit. If bought in combination with Money Management magazine, the price is just £109+vat.

How long do your published prices remain valid?

We reserve the right to vary our prices from time to time and they may also vary by region. We will always notify you in advance of any changes in price that apply to your subscription upon its renewal.

Are there any delivery costs?

We do not charge any additional delivery costs. Your internet services provider or telecommunications operator may charge you fees for the provision of their services.

What are the payment arrangements?

If you choose to purchase a subscription you can pay online by credit or debit card via our secure payment pages, click here to start the sign-up process for FTAdviser.

When does my subscription become effective?

FT will try to process your subscription promptly but does not guarantee that your subscription will be activated by any specified time. Your subscription will only become effective after we have successfully verified your payment details and email address, at which point we will provide you with access to your subscription.

What is your refund policy? Am I allowed to cancel once I have subscribed?

Once we have started to provide any part of your subscription to you, you do not have any right to cancel your subscription until the end of your subscription period. This means that you are not entitled to a refund once we have started to provide any part of your subscription. See our Terms & Conditions for full details. If you cancel before we start to provide you with access to any part of your subscription, you are entitled to receive a full refund, however you should be aware it is unlikely that there will be generally be a long gap between you subscribing and receiving access.

What is the minimum duration of the subscription term? How long must I sign-up for?

The minimum subscription duration is one year. We will send you an email letting you know when your annual subscription is close to ending (unless you have already told us that you wish to cancel your subscription). You will then need to arrange payment or the subscription will end on the appropriate date. Direct Debit subscriptions will be renewed as agreed, without notice, unless there is a price change.

How do I cancel?

Although you may notify us of your intention to cancel at any time, such notice will only take effect at the end of your then current subscription period. You may notify us of your wish to cancel your subscription by contacting our Customer Services teams at ft@subscription.co.uk or by telephone on 0845 456 1516.

Are there any terms and conditions applicable to my use of FTAdviser?

Yes, see our Terms & Conditions for full details. We recommend that you read our Terms & Conditions before you use, register with or subscribe to FTAdviser, because they form a legally binding agreement between you and the Financial Times. For your convenience we have published a very brief summary of them below, but this is not a substitute for reading the Terms & Conditions themselves which are in no way varied or superseded by this summary.

Who is the publisher of FTAdviser?

The Financial Times Limited whose registered office address is at One Southwark Bridge, London SE1 9HL. Our VAT number is 278537121.

Summary of FTAdviser terms and conditions

Please do not use the FT Websites if you do not agree to the Terms & Conditions which we may change from time to time. When using our content you must comply with our Copyright Policy , we do not permit any use of our content that is not expressly permitted by that policy and, in particular, we do not allow registered users or subscribers to share passwords. We will use any information we receive from you in accordance with our Privacy Policy . We are not responsible for the content of any third party websites that we may provide links to, even if they are our advertisers or sponsors. We do not make many promises as to how we will operate the FT Websites and we accept no financial responsibility to you for your use of the FT Websites unless you are a subscriber. If you are a subscriber we do accept responsibility for any direct loss you incur by using an FT Website, subject to a limit equal to the price you paid for your subscription. Unless you are resident in the United States our Terms & Conditions are subject to English law, if you live in the United States they are subject to the laws of the State of New York.

The relevant self-regulatory body for the Financial Times is The Press Complaints Commission – see www.pcc.org.uk for more details of this self-regulatory body for the newspaper industry. In addition, the relevant self-regulatory authority for non-broadcast advertisements is the Advertising Standards Authority, see www.asa.org.uk .

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