Vernon Hill and the last crusade


The impeccably attired, charismatic American, Vernon Hill, co-founder of Metro Bank, was in full flow at the Cass Business School recently, delivering his lecture on winning fans, not customers.

Part-way through the Q&A aspect of his talk there came a sound of a mobile phone proudly blasting out the fitting theme tune to Indiana Jones. Recognising it to be his own, Mr Hill stopped, pulled his phone from his pocket, and turned it off, to great applause.

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