Pensions  

Mystery Shopper - St Albans

Adviser (independent whole of market)

Speed of response

Time of call: 1.30pm. Answered after one ring by a receptionist. Shopper spent 20 seconds on hold while she was put through to a financial adviser. 4/5

Telephone manner

Very polite and friendly. 5/5

Relevant qualifications

Adviser said they were a chartered financial planner. 5/5

Payment method

The first appointment would be free after which a fee would be discussed. 5/5

Guidance given

The adviser explained that there were a number issues the shopper’s parents might need to consider, such as whether they could afford to make provision for the cost of future nursing care. The issue of inheritance tax was raised, and the complexities of that would need to be discussed. The adviser said a meeting would be necessary before any more advice was given. 4/5

Knowledge

The adviser seemed aware of the issues surrounding the inheritance of a large amount of money. 4/5

Email/web presence

www.lonsdaleservices.co.uk

s.armstrong@lonsdaleservices.co.uk

5/5

Verdict

The adviser was friendly and very personable, something the shopper felt her elderly parents, who are a bit wary of taking financial advice, might appreciate.

32/35

Adviser (independent)

Trinity Wealth Management Ltd, Cedar Court, 6c Parkway, Porters Wood, St Albans, Hertfordshire, AL3 6PA

Speed of response

Time of call

2pm. Answered after nine rings by a financial adviser. 4/5

Telephone manner

Polite but a bit brusque. 3/5

Relevant qualifications

Chartered financial planner. 5/5

Payment method

The first appointment was free, then fees would be discussed if further advice was given. 5/5

Guidance given

The adviser was happy to give some basic advice, mentioning inheritance tax and the need for nursing care provision He said further advice would require an appointment due to the nature of the shopper’s query. 3/5

Knowledge

The adviser seemed very knowledgable. 4/5

Email/web presence

www.financial-advisers.com

adam@trin.uk.com 5/5

Verdict

The adviser was a bit perfunctory, but this is probably understandable due to the complex nature of the shopper’s query and the fact she was asking on someone else’s behalf.

29/35

Adviser (independent) KDW Independent Financial Planning, 142 London Rd, St Albans, Herts AL1 1PQ

Speed of response

Time of call: 3.40pm. The phone was answered by a receptionist after three rings. The shopper was then put through to an adviser. 5/5

Telephone manner

Polite and friendly. 5/5

Relevant qualifications

Adviser said he was a chartered financial planner. 5/5

Payment method:

First visit/consultation free after which a fee would be charged. 5/5

Guidance given

This adviser was happy to chat with the shopper without the promise of an appointment. He explained inheritance tax succinctly and dismissed the idea of her parents buying an annuity, as they were probably too elderly. He also talked through the need for making sure nursing costs were covered but also said there were ways of helping mitigate IHT. He recommended she attend any initial meeting between himself and her parents, as discussing money might help their family. 5/5