ABI: new portal may be needed for deafness claims

The existing framework for handling industrial deafness claims may not be up to scratch, James Dalton, head of liability for the Association of British Insurers, has said.

Mr Dalton added: “These claims usually involve multiple defendants and therefore multiple insurers. We need to seriously explore if the existing Claims Portal can be adapted to deal with multi-defendant claims.”

Mr Dalton said the industy also needed to consider if there was a need for a stand-alone portal for deafness claims to reduce the 17 months it currently takes to settle a typical industrial deafness claim.

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He added there was a need for fixed legal costs.

In March 2014, 3,500 notifications for industrial deafness were made to the Compensation Recovery Unit, compared to 1,000 in March 2012.

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