Personal Pension  

Citizens Advice adds six extra Pension Wise locations

Citizens Advice adds six extra Pension Wise locations

Citizens Advice has announced face-to-face Pension Wise sessions will be available from 50 delivery centres across England and Wales, after adding six more this week.

They will be based at Southwark, Brent and Waltham Forest in London, plus Chelmsford, Wigan and Kirklees.

In January Citizens Advice named the first 44 delivery centres, with the completed network coordinating the guidance sessions from their own premises, outreach locations and other bureaux.

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Each delivery centre will work with a different number of sites, according to their own local geography, making guidance available at more than 500 locations, the organisation said in a statement.

Gillian Guy, chief executive of Citizens Advice, stated: “The size of the Citizens Advice network means that we can be flexible and respond to demand by providing support in the nearest available locations, giving easy access to Pension Wise.”

Each delivery centre will employ between three and eight full time equivalent paid, fully trained members of Pension Wise guidance staff.

The organisation added that staff numbers across the delivery centres and the outreach locations will vary depending on the size of the areas covered and the size of the local population who would benefit from guidance.

Last month it has rolled out a second wave of recruitment, focused in eight locations, after a “successful” first wave that brought in 150 full-time staff.

In January, Karen Barrett, chief executive of Unbiased, told FTAdviser that the guidance would be primarily delivered through telephone and digital channels run by The Pension Advisory Service, in spite of the chancellor’s original proclamation of “free face-to-face advice” for all retirees.

peter.walker@ft.com