Available from January 2016, the unit has been developed following CII commissioned consumer focus groups – in collaboration with senior representatives from relevant firms.
It is aimed at new entrants, front-line contact centre staff and those working in customer facing functions and will compliment employers’ staff induction processes. Completion of the unit will lead to a recognised qualification – the CII Level 2 Award in Life and Pensions Foundations.
Steve Jenkins, director of financial services at the CII, said that a series of consumer focus groups to gauge the public’s perspective of the life and pensions sector revealed that demonstrating high standards of professionalism is vital to ensuring public trust and confidence, particularly in light of the recent pension freedoms.
“Working with 18 life and pensions employers, including product and service providers, we were able to develop the outline for this new exam unit and in doing so provide those in related roles with the essential and ongoing knowledge of topics key to the delivery of a customer focused culture.”
Enrolments opens in January and includes a complete programme for a single fee: a study text with updates, RevisionMate online study support, including specimen exam and answers, and entry to the multiple choice question tested exam.
Back in May, the CII revealed that more than 500 people had enrolled in its new qualification for the pension reforms, launched at the start of the year.
peter.walker@ft.com
