Hundreds of advisers and providers were gathered at the National History Museum last night (18 November) to mark 25 years of the Financial Adviser Service Awards.
In the life and pensions category, Dentons was named the top company.
The top-rated five-star service category reduced from 14 to 13 companies. Departing to the four-star category were PruProtect (now Vitality Life), MGM Advantage and Aviva.
Alongside Dentons, the other five-star providers for life and pensions were Royal London (formerly Scottish Life), Axa Wealth International, Paymentshield, Axa Wealth, Partnership, Just Retirement, Bright Grey, Metlife Europe, LV, Prudential, Exeter Family Friendly, and Legal & General.
Parmenion – recently acquired by Aberdeen Asset Management – headed the five-star service awards category in the investment providers section.
The other investment companies to receive five stars were Russell Investments, Royal London Asset Management, Transact, Axa Wealth International, Prudential, Axa Wealth, LV, Metlife Europe, Close Brothers, Octopus, Quilter Cheviot, Canada Life and Brooks Macdonald.
In the mortgages category, Halifax was in first place, having been awarded five-star service for five out of the past six years.
It was followed by BM Mortgage Solutions and then TSB, now owned by Spain’s Sabadell, was snapping at the Lloyds Group’s heels.
The other five-star lenders were Nationwide Building Society, The Mortgage Works, More2Life, Pink Home Loans, Santander for Intermediaries, Retirement Advantage (formerly Stonehaven), Skipton Intermediaries, and Just Retirement.
Falling from last year’s five-star service category are NatWest Intermediary Solutions, Aviva and Virgin Money.
For the full list of Service Awards winners - and to see those whose standards have slipped - read the Financial Adviser Service Awards supplement in next week’s Financial Adviser.