Apart from Scottish Provident, those retaining their place in the three-star service category include Canada Life, Cirencester Friendly Society and AJ Bell.
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Three-star providers: average service
Scottish Provident
Canada Life
Cirencester Friendly Society
Alliance Trust
B&CE
Sanlam
AJ Bell
Rowanmoor
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Primetime re-entry from 4-star
The two-star poor service category has increased from seven companies in 2014 to eight.
Those retaining their place in this service level include Suffolk Life, Aegon UK, Hodge Lifetime, Unum, Bupa and Abbey for Intermediaries.
Joining this category from the three-star service category is James Hay Partnership, while Primetime re-enters the Life and Pensions tables after having departed in 2014 following a four-star performance in 2013.
NOW: Pensions departs for the one-star category from last year’s two-star rating.
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Two-star providers: poor service
Suffolk Life
James Hay
Primetime
Aegon
Hodge Lifetime
Unum
Bupa
Abbey for Intermediaries
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Two more who could try harder
This year’s lowest rating category is now five-strong, having increased from last year’s three providers. Remaining in this category are Scottish Widows and Hornbuckle Mitchell.
They are joined by NOW: Pensions as well as Pointon York and Cater Allen, neither of whom were in the Life and Pensions table in 2014, but which both received a two-star rating in 2013.
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One-star providers: very poor service
NOW: Pensions
Scottish Widows
Pointon York
Cater Allen
Hornbuckle Mitchell
Engage Mutual is now called OneFamily
