Halifax on top as five-star pack grows to eleven
Two current and one former member of the Lloyds Banking Group occupy the top three positions this year. Halifax is in first place, having been awarded five-star service for five out of the past six years. It is followed by BM Mortgage Solutions and then TSB, now owned by Spain’s Sabadell.
The top five-star service category for mortgage providers has increased to 11 companies from 10 last year.
Joining Halifax and BM in retaining five-star service category status are Nationwide, The Mortgage Works, More2Life, Pink Home Loans, and Just Retirement. Rising from last year’s four-star service category are Retirement Advantage (formerly Stonehaven) and Skipton. However, the biggest leap is by Santander for Intermediaries – up from last year’s two-star service category.
Falling from last year’s five-star service category are NatWest Intermediary Solutions, Aviva and Virgin Money.
Five-star providers: excellent service
Nationwide Building Society
The Mortgage Works
Pink Home Loans
Santander for Intermediaries
Retirement Advantage (formerly Stonehaven)
Coventry climbs to the top
Coventry Building Society has been a solid four-star performer for the past six years, but now has risen to the top of this service category. However, its West Midlands neighbour West Bromwich Building Society is rising fast, having been in the two-star service category last year.
Although much changed, this service category remains the same size, comprising eight mortgage providers.
Bank of Scotland rises from a three-star service category performance last year, while NatWest Intermediary Solutions, Virgin Money and Aviva all come from last year’s five-star service category.
Moving out of this service category and into the three-star service category are LV=, Principality Building Society, and Hodge Lifetime.
Staying put in the five-star service category are Aldermore and RBS Intermediary Partners.
Four-star providers: good service
Coventry Building Society
West Bromwich Building Society
NatWest Intermediary Solutions
Bank of Scotland
RBS Intermediary Partners
Kensington on the rise
Kensington’s position has been steadily improving and is now back near the top of the three-star service category following a year spent in the two-star service category. Top position goes to LV=, which has, however, fallen from its four-star service category rating last year.
This category has increase in size from last year’s seven mortgage providers to 11 this year. The number has been swelled by three former four-star service category providers: LV=, Principality Building Society and Hodge Lifetime. A notable rise, however, is from Platform, the intermediary lender of Co-operative Bank, from last year’s one-star service category.
Leeds-based equity release specialist Pure Retirement is a new entrant to the mortgage providers table, while Lloyds returns to the three-star service category after a year’s absence.