Three-star providers: average service
LV=
Nottingham Building Society
Kensington
Principality Building Society
Pure Retirement
Hodge Lifetime
Investec Mortgages
Scottish Widows
Precise
Lloyds
Platform
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Clydesdale leads pack of four
The two-star poor service category is now down to four, from last year’s total of seven, with the departure of Kensington to this year’s three-star service category and Accord to the one-star service category.
Clydesdale is in top position, while Woolwich remains in this category for another year.
New entrants include Bridgewater Equity Release – returning to the two-star category after a year out of the table – and Newlife.
Two-star providers: poor service
Clydesdale
Bridgewater Equity Release
Woolwich Barclays
Newlife
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Paragon, AToM join bottom rung with a thud
The one-star, very poor service, category remains the same as last year, with five providers listed.
However, this year there is no entry in the mortgage providers table for Newcastle Building Society, which is replaced in top spot by Bank of Ireland. Equity release specialist Partnership enters the table in second place in this category.
Biggest fallers are Paragon and All Types of Mortgages (AToM), both down from last year’s three-star service category to this, the lowest category. Accord had less far to fall, having declined from last year’s two-star service category.
One-star providers: very poor service
Bank of Ireland
Partnership
Paragon
Accord
All Types of Mortgages
