Gone from last year’s three-star service category are Virgin Media and FundsNetwork, which have risen to the four-star service category, while Invesco Perpetual, JP Morgan Asset Management, Legal & General and M&G Investments have all gone into the two-star service category.
Remaining in this service category from 2014 are Liontrust Asset Management, Sterling (Zurich), Fidelity, Ascentric, Old Mutual Global Investors and Schroders.
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Three-star providers: average service
Alliance Trust
Liontrust Asset Management
Sterling (Zurich)
Premier Asset Management
Vanguard
Fidelity
Ascentric
Sanlam Investment & Pensions
Kames Capital
James Hay
Schroders
F&C Investments
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Letting standards slip
The two-star poor service category has shrunk from 13 to nine this year.
Top of the pile is Henderson Global Investors, which is down from last year’s three-star category. The only companies remaining in the two-star service category from 2014 are BNY Mellon, Columbia Threadneedle, Neptune and Allianz Global Investors.
Joining the two-star service category from last year’s three-star service category – alongside Henderson – are JP Morgan Asset Management, Invesco Perpetual, Legal & General Investment Management and M&G Investments.
Investment providers that are no longer in this service category are Alliance Trust Investments and Kames Capital. Both are now in the three-star service category. Scottish Provident and Cater Allen, both part of Santander, did not enter this year, while Axa Framlington is now part of Axa Wealth. Friends Life merged with Aviva earlier this year.
Jupiter Asset Management, BlackRock, and Aberdeen Asset Management are in the one-star service category this year.
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Two-star providers: poor service
Henderson Global Investors
BNY Mellon
JP Morgan Asset Management
Invesco Perpetual
L&G Investment Management
Columbia Threadneedle
M&G Investments
Neptune
Allianz Global Investors
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Rank and file on the up
The one-star, lowest category of service includes 11 investment providers, up from eight last year. Cofunds is top of the category, after falling from last year’s three-star service category.
Baillie Gifford, BlackRock, Jupiter and Aberdeen Asset Management also fell into this service category from last year’s three-star service category.
Retaining their place in this service category from 2014 are First State Investments, Scottish Widows Investment Partnership, which is now part of Aberdeen, Aberdeen Asset Management, HSBC Asset Management, and National Savings & Investments (NS&I). Ecclesiastical, last included in the two-star service category in 2012, re-enters the investment providers table this year.
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One-star providers: Very poor service
Cofunds
First State Investments
Baillie Gifford
BlackRock
Scottish Widows
Artemis
Ecclesiastical
Jupiter
Aberdeen Asset Management
HSBC Asset Management
NS&I
