Practical advice and emotional support are just as important as financial help. This is why we offer RedArc, who provide these things to members and their family alongside our Group Critical Illness product.
A Personal Nurse Adviser provides support for as long as needed and can help users understand their condition and treatment options, find equipment and medical aids, provide direction to support and charity groups and, most importantly, offer an ear with plenty of time.
This is an example of a typical day for a Personal Nurse Adviser:
“At the start of my day all the nurses get together to discuss any issues. We’re all qualified nurses with different skills so we share our knowledge and experience to help us deliver the best service for our patients. I start to telephone my patients after about 10am. If it’s a new patient I check their diagnosis and if it’s something that I’m not familiar with, I spend time researching before I call.
“Following a discussion with a patient who has emotional issues, we agreed she would benefit from a course of counselling. I searched for appropriate counsellors for her condition, using an accredited counselling organisation. When I found the most appropriate counsellor I contacted them to see if they would be happy to provide counselling. We made all the arrangements.
“A young patient who had a stroke and feels vulnerable and lonely says he thinks he is too young to have had a stroke. I explained about a charity called Different Strokes who support young stroke victims. He was very interested so after doing some research I let him know about a local group he could go along to. He was very grateful and we felt it would help him feel more positive.
“I spend a lot of time talking to my patients, helping with their problems and providing a listening ear. This is very valuable to people in these busy times and often they say that it’s the first opportunity they’ve had to talk about how they are coping.
“Sometimes a patient of one of my colleagues’ phones in and if their Personal Nurse Adviser is unavailable we do our utmost to help them with any concerns and then liaise with their Nurse on their return.
“My patients often phone in too and I’m always very happy to talk to them. They call with good and bad news; it’s gratifying to know that they trust me and wish to keep in touch. Being a Personal Nurse Adviser is a very privileged position. People often confide in us, telling us things that they’ve not spoken about before. We speak with patients at an extremely difficult time in their lives. I try to put myself in their shoes and treat them as I would like to be treated.”