Your IndustryFeb 9 2016

Do some IFAs have a self esteem problem?

Search sponsored by
Do some IFAs have a self esteem problem?

Independent financial advisers, especially those of the chartered variety, appear totally fixated on how they receive payment from their clients. Place two IFAs in room and it will not take long before the question of “how do you charge fees?” will be broached.

It is an unhealthy obsession for some, who are seemingly on a quest to find a fee charging nirvana. They attempt to climb the IFA equivalent of Maslow’s hierarchy of needs, with the ultimate goal of self-actualisation and being totally content with their business model.

On social media, the question of finding fee paradise is often vented by those passionate about this monotonous subject. How an IFA is paid apparently correlates directly with their level of integrity. Firms that only accept cheque payments, charge by the hour or never take payment via a product or asset are held out as the profession’s pontiffs. Conversely, those firms and advisers who dare to take commission in any form are sinners, suggesting commission could work for the mass market results in a Twitter stoning. Working for St James’s Place or suggesting that, as the market leader, we might follow their model, results in a Tweet crucifixion.

I may have overstated the religious metaphor, but it does feel almost like a cult. The cashflow planning disciples have, as they say, really upped their game recently, based on a throwaway line from the outgoing FCA CEO. Tracy McDermott, appearing on Radio 4’s Money Box programme, dropped that the regulator may look at bringing back commission to help with the advice gap. This pint-sized soundbite was akin to Lance Armstrong telling Oprah Winfrey after a decade of denial he had used banned performance-enhancing drugs.

For the fee-only stalwarts, the regulator suggesting commission may be acceptable resulted in IFAs and journalists actually bonding in a united voice of derision.

Possibly the constant chatter on fees is a question of low self-worth. The regulator and the media portray the advice industry as a commission-focused salesforce, looking for its next victim. Arguably, the brand perception for the majority of potential customers towards advisers is so negative that many IFAs have absorbed - almost by osmosis - high levels of disapproval, with the result of lower self esteem.

There must be a psychological reason for IFAs to shift from what they ought to be focused on – meeting clients’ needs profitably and providing for themselves and their families – to this obsession about charging.

“Clients come first”, they cry. Really? Before your own business profits? Before creating the money to achieve your own and families goals?