L&G averts 595 protection claims in 2015 through active intervention plans

Insurance giant Legal & General did not have to pay out for 595 group income protection claims in 2015 due to intervention initiatives aimed at helping employees return to work.

The insurer said the number of claims averted through these active intervention schemes increased by 40 per cent from 2014 to 2015, which brought the overall success rate on group income protection claims to 92 per cent – well above the industry average of 84 per cent.

Overall, L&G paid out £266m in group protection claims in 2015. This accounts for almost a fifth of the £1.4bn group payouts in the UK.

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Of all the claims across its group products, 96 per cent were successful, the insurer stated, including 99.9 per cent of group life claims.

Martin Noone, workplace health and protection managing director at Legal & General, said the success of the active intervention schemes “emphasises the many ways we can support both employers and individuals during what can be an extremely difficult period”.