Personal Pension  

Zurich to offer pensions guidance

Zurich to offer pensions guidance

Zurich UK Life has launched a robo-guidance service for workplace retirement scheme members.

According to Zurich, the service, called FutureYou, aims to give people “interactive and personalised ways of planning their financial futures”, and the provider stated it remains committed to being a “strong supporter of intermediaries”.

The new service is a series of digital tools.

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As opposed to focusing on pensions in the traditional sense, the tool is supposed to engage customers by helping them picture the kind of future life they would like to lead, such as travelling the world or learning new skills, and what might be required to achieve it.

Additionally, the FutureYou service digitises the process of consolidating pension pots, allowing customers to combine savings simply into their existing workplace scheme with Zurich.

On the occasions when people require more support, FutureYou will offer a referral to remote, product-specific financial advice.

Emma Huntington, managing director of FutureYou, said: “FutureYou will help Zurich’s workplace customers take steps towards the life they want to live, feel better informed and more in control so that they can make the financial choices, big or small, that are right for them, today and in the long run.

“We’ve also seen the publication of the financial advice market review, which aims to increase affordable and accessible financial guidance and advice for everyone.

Adviser view

Daren O’Brien, director at Aurora Financial Solutions, said: “It is good to see a traditional provider engaging more with their customers.

“This proposition will help those clients who have previously been confused about what they can expect in retirement and a simple, more online interactive approach will be most welcome.”

ruth.gillbe@ft.com