Today (7 July) the Chartered Insurance Institute has launched a new life and pensions-focused qualification aimed at early-career staff working for life, pensions and long-term savings firms.
This included customer operations back-office staff and contact centre team leaders.
It has been developed in consultation with an employer steering group.
The new level three certificate in financial services, life and pensions offers practical support to firms committing to the CII’s industry-led framework of professional standards.
Steve Jenkins, director of financial markets at the CII, said: “This new route is designed to meet the professional development needs of early-career employees working for life and pensions organisations, providing a solid grounding in how the sector meets customer needs within the regulatory and consumer environment.
“This new pathway follows the introduction of the new CII level two award in Life and Pensions Foundations in November last year, and aims to help support firms deliver high levels of customer service and offers a consistent and formalised approach to staff development following the introduction of pension freedoms.”