Superb. The shopper felt better informed about his investment options after speaking with the adviser.
34/35
Adviser (Independent):
Cooper Assurance Services
57 Onslow Road, Mickleover, Derby, DE3 9JG
Speed of response: Time of call: 4.01pm. The call was answered after four rings. 5/5
Telephone manner:
Somewhat curt. 2/5
Relevant qualifications:
Level four diploma. 5/5
Payment method:
£150 hourly rate. 5/5
Guidance given:
The adviser said there were options available, but they depended on the shopper’s degree of risk. He suggested arranging an initial meeting to discuss his case in greater depth.
3/5
Knowledge:
The adviser sounded confident in his knowledge of the topic, but failed to display the extent of his knowledge in the guidance given. 3/5
Email/web presence:
chris@cooperassurance.co.uk
www.cooperassurance.co.uk 5/5
Verdict:
The adviser appeared to have other things on his mind. The phone call only lasted two minutes.
28/35
Provider:
HSBC
Speed of response: Time of call: 4.05pm. Answered by an automated system. Call transferred within a minute. 4/5
Telephone manner:
Polite and friendly. 4/5
Relevant qualifications:
The representative said she was not qualified to give advice. 0/5
Payment method:
Varies. 5/5
Guidance given:
The representative said individuals with assets of £50,000 could seek financial advice from one of the firm’s premier relationship managers. 3/5
Knowledge:
The representative showcased knowledge of the firm’s financial advice policy. 2/5
Email/web presence:
https://investments.hsbc.co.uk/product/26/stocks-and-shares-isas 3/5
Verdict:
Good, the representative was honest about her inability to offer advice and presented herself well.
21/35
