“As well as this, we can offer emotional and financial support through Macmillan Financial Guidance, RedArc and Turn2us, helping our customers through a difficult and challenging time in their lives.”
Strengthened support
Our dedicated claims team is one of the largest in the industry. It means that any client who makes a claim will be given a claim assessor – this person will then remain with them throughout the entire claims process. So we really are by their side.
We have also made it easy for advisers to start a claim on behalf of their clients.
However, we know we can do more to support your clients, so it is vital we continue to strengthen our claims process. That is why we have removed the need for wet signatures on documents, which has helped us to speed up the claims journey.
Our claims team have specialist knowledge that extends to all types of protection claims, whether for Life Insurance or Critical Illness.
Once a decision has been made about an individual claim, we make every effort to pay valid claims as quickly as possible.
Supporting your clients at times of emotional, physical or financial hardship or worry is our priority.
So next time you have a conversation with a client about protection, it might be time to bust a few myths to ensure your clients are fully informed about the claims process.
