"There is a lot more guidance that is needed and more sharing of good practice."
Comments from viewers included one from adviser Mark Block of Leaf Financial Planning, who wrote: "Is it not the case that we need to consider the 'tool' to suit the client, rather than the other way round?
"In other words, each client is unique, and the main thing is to help them achieve the lifestyle they desire without fear of running out of money, so annuities or drawdown are simply tools."
Furner said that advisers can play a key role in making sure the clients get the right product and the right plan as part of "holistic" advice: "Advisers have that focus [on giving the most appropriate advice] and evidencing these good consumer outcomes."
Richards added: "The current climate may be having less of an effect on advised clients, but we know there are about 6mn to 8mn potential clients who would benefit from that sort of pensions advice. And it's these people that [government and industry] need to think about."
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