Sometimes there is a problem with a claim as a result of an error or the person making the report has misunderstood and no wrongdoing has actually occurred.
Elsewhere, the FCA said during the pandemic, it asked lenders to report cases of FCA authorised firms who were suspected of committing furlough fraud.
“In common with their wider activities, where evidence of serious misconduct is identified at regulated firms or by authorised individuals, the FCA assesses whether it is appropriate to undertake an enforcement investigation,” it said.
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