How to respond to a client complaint

  • Explain how to handle incoming complaints
  • Explain how to work with the Fos
  • Communicate how to learn from complaints
  • Explain how to handle incoming complaints
  • Explain how to work with the Fos
  • Communicate how to learn from complaints
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CPD
Approx.30min
pfs-logo
cisi-logo
CPD
Approx.30min
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pfs-logo
cisi-logo
CPD
Approx.30min
How to respond to a client complaint
There is a proper way to handle complaints. (Mohamed Hassan/Pixabay)

Believe it or not, there is an upside to receiving a complaint – it is an excellent opportunity to review your proposition and make improvements.

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