In Focus: Vulnerability
The Financial Conduct Authority expects all financial services providers to be mindful of a client's potential vulnerability.
But what does 'vulnerability' mean in a financial context? It could include: clients in later life; clients going through a divorce or becoming parents; clients losing their jobs, or suffering mental or physical ill health; and people facing financial difficulties after falling victim to fraud.
It also covers those working in the financial services industry who are facing all sorts of pressures on themselves and on their businesses.
This hub from FTAdviser will focus on all of these topics and more over the coming weeks, providing a rich seam of content and highlighting the myriad issues around vulnerability.
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