Mystery Shopper: Leeds


Email: 5/5   

Verdict: The adviser gave the shopper a broad idea of her options. She would have liked a bit more information regarding the fees or to get a range of the charges.



Adviser (independent): Armstrong Watson

Address: Third Floor, 10 South Parade, Leeds, LS1 5QS

Speed (time of call): 1.18pm. One ring then put through to an adviser. 5/5

Telephone manner: Helpful and fairly knowledgeable. 4/5

Key qualifications: Paraplanner; not qualified to give advice, but could provide information. 3/5

Payment method: The fee would be drawn up by the adviser depending on the type of investments taken. 3/5

Guidance: The shopper was told that the type of investment appropriate for her would depend on what she wanted to use it for. For example, she could put £20,000 in a stocks and shares or cash Isa. The remaining £5,000 could be split and invested into junior Isas, which the children would not be able to touch until they were 18 years old. 5/5

Knowledge: He sounded knowledgeable and professional. 4/5


Email: 5/5  

Verdict: The paraplanner was helpful and knowledgeable with the information he provided.



Adviser (independent): Seventy Financial Planning

Address: The Apple Store, Haggs Farm, Haggs Road, Follifoot, Harrogate, HG3 1EQ

Speed (time of call): 1pm. One ring then put through to a paraplanner. 5/5

Telephone manner: Helpful and very knowledgeable. 5/5

Key qualifications: Administrator and paraplanner. Not a qualified adviser. 3/5

Payment method: Fees depend on the investment amount. Options include a fixed fee, hourly fee or a fee based on the percentage of the investment. 4/5

Guidance: The shopper was told by the paraplanner that he could not offer advice, but he could give her a broad idea of her options. She was told that as she wanted a long-term investment, with a stocks and shares Isa, there was a potential for growth in line with the UK/US stock market, while a diverse fund would pick up and down risks. The best options could be recommended by a qualified adviser within the team. 5/5

Knowledge: The paraplanner sounded very knowledgeable and spoke confidently. He provided technical information in a way the shopper could understand. 5/5

Website: 5/5

Verdict:  The paraplanner gave the shopper detailed information in a clear manner. He was also able to clearly explain what the process would be if she wanted to enlist the firm to help her invest her money.