Aviva  

Aviva platform issue threatens adviser-client relationship

An Aviva spokesperson said: "Firstly, we would like to apologise to Mr Finnigan for the inconvenience he has experienced following our platform migration, and for the delay in dealing with his complaint.

"We have been in touch with Mr Finnigan to work through the specific details of his complaint, and will be taking a number of actions to ensure his instructions are carried out and that he does not suffer any financial disadvantage through delays in trades.

"Following feedback, we have amended the way the platform sells from models, and the way valuations are shown online has been updated.

"We appreciate that customers and advisers have encountered significant problems since the replatforming took place, and we are dedicating additional resource to dealing with complaints and working towards ensuring any redress is settled quickly and appropriately."

carmen.reichman@ft.com