Aegon has revealed it has deployed 200 extra members of staff to its operations department as it wrestles with the fallout of from its recent replatforming.
A spokesman for Aegon said: "Our priority is ensuring that administration issues are resolved as quickly as possible and that advisers are kept up to date with our progress.
"We have redirected an additional 200 staff to our operations team as part of the programme to improve service levels, which is being overseen by Aegon’s management team."
Over the May Bank Holiday weekend more than 400,000 users of the Cofunds retail platform and £37bn of assets were moved across to the Aegon platform.
Aegon bought Cofunds in 2016 for £140m and had been planning the integration of the two platforms ever since.
Since the replatforming, FTAdviser has received feedback from advisers around the country who have experienced difficulties using the revamped platform.
Advisers have described waiting on the telephone for up to half an hour to speak to Aegon staff, while another described the service level agreements (SLAs) that state how long it will take the platform to complete a task as a "joke" due to the delays.
david.thorpe@ft.com
