Barclays has announced it is to close its mortgages centre in Cardiff by the end of the year with the loss of 180 jobs.
Trade union Unite reacted angrily to the decision, which comes as part of a major restructuring operation to ensure the bank complies with post-financial crisis regulation changes.
Regional officer Steve Pantak said: “The union is completely opposed to the decision to close this workplace with no alternative employment offered to the 180 loyal and hardworking staff in this centre.
“Unite will continue to press for Barclays to work to mitigate these job losses, but the fact is that this highly skilled and dedicated workforce will be made redundant, and we call on Barclays to think again and reverse this decision.”
“Unite continues to have serious concerns about the future levels of employment within the financial services sector in Wales.”
But the bank claimed only 60 staff would lose their jobs as a result of the shutdown, with 144 roles set to move to Wavertree in Liverpool and Millshaw Court in Leeds.
A spokesperson said the contact centre’s closure was part of a drive by Barclays to preserve its customer focus and ensure site processes work efficiently.
The spokesperson continued: “We remain committed to all areas of the UK and will be working with our staff to find redeployment opportunities where possible.
“We are focused on finding alternative employment options for all affected staff elsewhere within the group, which is something we know is desirable for many.
“We are being open and transparent by sharing this proposal with our colleagues at the earliest possible opportunity and we will provide full support to them throughout the process.”
James Parsons, director at Whitchurch IFA in Cardiff, said: “Compared to the overall challenges we face in the financial services sector I don’t know if it will make much odds. We have much bigger hurdles coming our way.
“Barclays got rid of Deceased Claims Processing in Cardiff a few years ago, so it is nothing new, and HSBC moved their call centres to India. It is the way of things, unfortunately.”
simon.allin@ft.com
