Teachers Building Society has launched a new online end-to-end mortgage application portal for intermediaries.
Developed by Bournemouth-based digital agency Appius, the new portal allows intermediaries to register online, register a client, obtain a decision in principle, submit an application, upload documents and track their cases online.
The system has been designed to ensure intermediaries are kept up-to-date at all stages of the application process, with automated emails and online updates informing them of any changes to their cases’ status.
A dedicated intermediary team will also be available to deal with any questions.
Andy Yates, business development manager, said, “We’re delighted with our new online portal which far exceeds anything we’ve had before. Launched at the end of 2016 it has been a great success.
“Designed around the needs of intermediaries, the feedback has been brilliant - that it’s quick and user-friendly.
“Coupled with our existing website, which provides intermediaries with the ability to check our affordability calculator, lending criteria and product guide, everything is online and they can submit a case from start to finish in great time.”
The new system was given a warm welcome by Oliver Marley at London-based broker Independent James.
He said: “Everything is being taken over to online. All the main lenders have it, so if you are not offering it, it is going to affect the client.
“Nowadays, an estate agent wants a decision in principle before they start taking any offers, so if you are not offering that straightaway it can backfire and a client is likely to go elsewhere.
“It has been a slow process for a lot of these smaller building societies to get the digital systems in place, but now they are all coming forward with their systems and it is making them a lot easier to access.”
simon.allin@ft.com
