How does service reflect in your product offering?
Service is very important but the product offering has to fit the needs of our advisers’ clients. For this reason offset is available on every product regardless of term, LTV or repayment type. No other offset lender does that.
We have also enhanced the range of repayment vehicles available for interest only mortgages.
In response to adviser feedback we have end-to-end case ownership for all applications and a dedicated team for large loans over £500,000. A lot of advisers were telling us that with new builds clients may be buying off plan and need to secure the offer for longer than three months.
As a result all offers are now valid for six months.
In addition to all this we also offer very competitive rates, as we have the strength of Lloyds Banking Group behind us! You have also upped your e-business support, can you explain some more?
Our online mortgage service gives instant decisions in principle and you can also submit full applications or product transfers online.
We are in the process of making a number of improvements to our systems that will be rolled out later this year to respond to feedback from advisers such as online registration so new advisers can be up and running more quickly.
Our online offset calculator is excellent and has been recently enhanced to work on tablets and mobiles.
Our calculator enables you to see the impact of both regular or lump sum savings on the term or monthly payment of your offset mortgage. The Scottish Widows Bank offset learning hub, launched last year, is a great resource that provides a range of tools and case studies to explain the offset concept.
One of the things you will find on the hub is our offset guide for clients. It’s been downloaded by advisers 18,000 times in the past six months and the print version is going into its third run. You could say it’s been a bestseller!
Find out more at www.scottishwidows.co.uk/advisersupport
Sources: Scottish Widows
Martin Fleming, managing director of Scottish Widows Bank
In December 2015 Martin took up the Managing Director role for Scottish Widows Bank which is a wholly owned subsidiary of Lloyds Banking Group. Martin has extensive experience across the full range of channels, products and functions in banking. Prior to his current role Martin was the Operations Director in Lloyds Banking Group’s Asset Finance division, leading a team of over 1,300 people supporting the Blackhorse and LexAutolease businesses. Martin is a member of the Scottish Executive Committee of Lloyds Banking Group, and a trustee of the Bank of Scotland Foundation.