Keystone introduces online case tracking

Keystone introduces online case tracking

Keystone Property Finance has launched MyKeystone, an online case tracking facility for brokers using its classic range of buy-to-let mortgages.

According to Phil Riches, head of sales at Keystone, MyKeystone will save brokers valuable time when checking on the progress of their cases, negating the need to call the lender’s administration team.

Mr Riches said: “A handful of brokers have trialled the system, and like us, are pleased with its functionality. 

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“In addition to tracking Classic Range cases, brokers can see where they need to provide additional information and can upload documents directly onto the system. They can even add live case notes for Keystone administrators.

“We’ve had particularly positive feedback on the procuration fee monitor, which shows how much commission the broker has earned with us and what’s in the pipeline.”

Steve Light, independent mortgage adviser at Mortgage-Desk, said: “MyKeystone has given me a quick way of reviewing the progress of my buy-to-let mortgage applications, saving me time as I no longer have to call the lender to get an update. 

“The ability to both add notes and upload requested documents really speeds up the entire process. Indeed, it is a great step in the right direction.”

In addition to case tracking, MyKeystone contains a document library that includes checklists, application forms and other paperwork, which help with the submission of more complex cases, including supplementary information on houses in multiple occupation (HMOs) and multi-units, and shareholder declarations for limited company applications.