A multi-million pound investment in digital technology has been made by the Nottingham Building Society, also known as The Nottingham.
The initial focus will be on replacing the society’s existing digital capabilities, its e-savings and mortgage broking platforms, both of which are approaching renewal.
Once completed the new programme will then seek to give members high-quality access to The Nottingham’s advice and services however they choose to contact the society, whether that is face-to-face in a branch, by using a digital format or a combination of both.
Starting next year, the first members to benefit from the digital enhancements will be The Nottingham’s online savings account holders who will experience a faster and more efficient service when opening, viewing, servicing and transacting on their accounts.
It will also give enhanced data security and improved self-service options, according to the building society's bosses.
The Nottingham generates virtually all of its mortgage business via brokers.
Following implementation, brokers placing business with The Nottingham will have access to an improved mortgage platform.
As a result, they will benefit from a more modern and responsive system that will streamline processes to give faster turnaround times and enhanced data security.
The Nottingham’s decision to invest in digital transformation demonstrates how technology is changing consumer behaviour and their increasing expectations of flexibility, accessibility and convenience in all aspects of life.
David Marlow, chief executive of The Nottingham, said: “The big driver for moving to an omni-channel solution is feedback from our members who, with access to technologies such as social media, smartphones and tablets, are increasingly demanding a more joined-up experience when they deal with us.
“It is also really important that our mortgage brokers can access our services quickly and easily and support their clients through a system that provides top quality data security. This is why it will be one of the first deliverables of the programme."
stephanie.hawthorne@ft.com
