Mystery shopper: Norwich

Relevant qualifications: CeMap. 5/5

Payment method: £345 arrangement fee if application successful plus a possible commission. 4/5

Guidance: The shopper was told that lenders do not typically approve applications where the borrower wants to use the money to put into a business. A remortgage would be the cheapest route, but not the easiest in terms of what the lender will require. The shopper was told another option could be a start-up loan from a bank. The adviser wanted to arrange a fact find with the shopper to go through next steps to determine what is appropriate for her. 4/5

Knowledge: The adviser appeared to be very knowledgeable about the shopper’s options. 5/5


Email: 4/5

Verdict: The shopper felt the adviser was very helpful and honest with her about all the options available or not available to her. The company lost a mark for its initials-only web address.



Adviser (independent): Goldwire Financial Solutions

Address: Norwich Office, Ketteringham Hall, Church Road, Ketteringham, NR18 9RS

Speed of response (time of call): 12.50pm. The shopper was given the direct number of a mortgage adviser to call by a Goldwire employee. 4/5

Telephone manner: Friendly and helpful. 5/5

Relevant qualifications: CeMap. 5/5

Payment method: Standard fee of £995, but would really depend on package secured. 4/5

Guidance: The shopper was told that the challenge for her would be in trying to raise money for business, which is not something the lender would consider. So, a remortgage on a house would not be the right route in this case. Other options the adviser pointed to were either a second-charge loan or a commercial mortgage. 4/5

Knowledge: The adviser appeared to be very knowledgeable about what options the shopper should be looking at, even though not all of the options were favourable to her. 4/5

Website: 5/5

Verdict: The adviser was able to give the shopper a wide variety of options, including the possibility of a commercial mortgage, but she would have also liked to have been given some options for unsecured loans as well.