Mystery Shopper  

Mystery Shopper: Lancaster

Speed of response: 10.30am. The shopper was given a mobile number of the mortgage adviser by a receptionist. 4/5

Telephone manner: Friendly and professional. 5/5

Relevant qualifications: CeMap. 5/5

Payment method: Total fee for mortgage application is £395 (£195 upfront and the remainder on mortgage completion). 5/5

Guidance: The adviser told the shopper there were hardly any 100 per cent LTV mortgages and that most on offer were 95 per cent LTV mortgages. 3/5

Knowledgeable: Although the adviser sounded quite confident she did not give the shopper much information or background. 3/5

Website: www.haworthsfs.co.uk 

Email: enquiries@haworthsfs.co.uk 5/5

Verdict: The shopper felt the adviser could have provided her with more information. 

30/35

 

Adviser: Bridges and Co (independent)

Address: 9a King Street, Lancaster, Lancashire LA1 1JN

Speed of response: 10.45am. The shopper was transferred to mortgage adviser by a receptionist. 5/5

Telephone manner: Friendly and professional. 5/5

Relevant qualifications: CeMap. 5/5

Payment method: Fee will depend on what the adviser arranges. Mortgage fee will typically range from £350 to £500. 5/5

Guidance: The adviser explained that the 100 per cent mortgages on offer are not how they used to be. Currently, lenders will lend 100 per cent of the mortgage price, but there has to be a guarantor, a parent’s house for example. 5/5

Knowledgeable: The adviser said he had arranged a small number of 100 per cent mortgages as very few people actually take them up. He suggested that more lenders are offering 95 per cent LTV mortgages, so the shopper could try going down the gifted deposit route. 5/5

Website: www.bridgesandco.co.uk 

Email: adrian.law@SJPP.co.uk 4/5

Verdict: The adviser appeared to know quite a lot about the market and was helpful with the information he provided.

34/35