Mystery ShopperAug 8 2018

Mystery Shopper: Wrexham

Search sponsored by
Mystery Shopper: Wrexham

Guidance: The adviser explained that although most lenders will accept a maximum of two mortgage applicants, other lenders will accept more. He also told the shopper that if they were looking for a Help to Byuy or shared equity scheme, lenders tended to be more restrictive. He told the shopper to aim for a 10 per cent deposit as this would open up more buying options. 5/5

Knowledgeable: The adviser sounded knowledgeable and was very helpful in terms of the information they gave. 5/5


Email: 5/5

Verdict: Shopper’s choice. The adviser behaved in a very professional manner and provided the shopper with a lot of information.



Adviser: DS Mortgages (independent)

Address: 79 Vale Street, Denbigh LL16 3AU

Speed of response: 12pm. The shopper was transferred to a mortgage broker. 5/5

Telephone manner: The adviser was friendly. 5/5

Relevant qualifications: CeMap. 5/5

Payment method: Fee of £249 only payable on completion. 5/5

Guidance: The adviser said he would email the shopper a list of questions, and when he received the answers he would do some research on her behalf. When the shopper asked for a bit more information over the phone, he explained that most lenders would be willing to accept four mortgage applicants and that they would typically look at income, and any outstanding loans the applicants might have. 4/5

Knowledgeable: Only after pushing for more information was the adviser prepared to go into detail to explain the risks involved when buying with friends. 5/5


Email: 5/5

Verdict: Although the adviser did not appear initially keen to give the shopper information over the phone, after she pressed him for some more background he went into quite a lot of detail.