Mutual society OneFamily has chosen a software service from Focus Solutions to underpin its new lifetime mortgage advice service.
The service, OneFamily Advice, is using Focus Solutions' now:advise software, which will support OneFamily advice across the entire process for each case.
It will enable compliance, remuneration matching and ongoing client servicing.
Along with this, OneFamily also chose Focus Solutions' training and competence software, called now:progress, for ongoing adviser training and development.
According to Steve Andrews, head of managed services at Focus Solutions, now:advise is a full front-to-back office solution for adviser firms.
Advisers can select the whole suite or choose individual solutions based on their specific needs.
Mr Andrews said: "We are excited to be working with OneFamily Advice to bring its innovative advice service to market, and we look forward to supporting its growth and digital aspirations in the years ahead.
"Our products have a number of intuitive capabilities that add a lot of value and efficiency to any adviser business."
The OneFamily Advice service launched in May, and is aimed at people aged 55 and over, who might not choose a traditional adviser.
The service offers financial advice to homeowners wishing to release equity from their home with a lifetime mortgage.
It is delivered through a combination of online (client portal), phone and video conferencing services.
Matthew Ellis, head of OneFamily Advice, said the reason the mutual chose now:advise was because "we wanted to create a bespoke customer journey.
"By working with Focus we were able to develop a proposition unique to us that suited our customers’ needs based on its out-of-the-box solution."
He said of particular attraction was the customer portal capability, which enables document sharing and secure messaging.
Mr Ellis added: "The solution could be used for advising on other product areas should we decide to expand the scope of our service in future."
Earlier this year, Focus Solutions launched its latest cashflow planning tool.
Called now:plan Cash Flow 2.0, the service is an interactive, digital cashflow modeller designed for advisers with ease of use and comprehensive functionality at the forefront.
It uses Moody’s Analytics to build in more informed growth rates.
simoney.kyriakou@ft.com
