Mystery Shopper  

Mystery Shopper: Cambridge

Guidance: The adviser told the shopper to revert back to the freeholder. He said if another leaseholder in the block has already applied for an extension, the “infrastructure” may be in place already. 4/5

Knowledgeable: The mortgage broker offered a very good insight into how borrowing works, and leaseholds. 4/5


Email: 5/5     

Verdict: The shopper was very pleased after speaking to this adviser as he gave great information and appeared very helpful. 


Adviser: Mortgage Solutions Centre (independent)

Address: 64 Church End, Cambridge CB1 3LB

Speed of response: 11:20am. The shopper was connected instantly to the adviser.  5/5

Telephone manner: The adviser was very cheerful. 5/5

Relevant qualifications: CeMap. 5/5

Payment method: The adviser said the fee depends on the circumstances. He cited a range of £200-500. 4/5

Guidance: This broker also suggested trying to extend the lease. While he said it would be difficult to get a remortgage, he suggested that the shopper looks at some non-conforming lenders who charge higher fees as they may be more flexible in this situation.

He suggested the shopper also talks to a conveyancer about extending the lease. 5/5

Knowledgeable: The adviser offered excellent information and suggestions for what the shopper could do. 5/5


Email: 5/5

Verdict: The shopper was extremely pleased with this phone call as this broker was the only one who suggested a solution for how the shopper can remortgage without extending her lease.